Knowledge Center
Set up and usage
What are the recommended requisites to correctly use SaphetyGov?
Operating System
• Windows XP (with Mozilla - Firefox)
• Windows Vista (with Mozilla - Firefox)
• Windows 7
• Windows 8
• Windows 8.1
• Windows 10
• MAC (with Mozilla - Firefox)
• Linux (with Mozilla - Firefox ESR [52.9.0 (32 bits)]
Browser
• Internet Explorer (version 11)
• Chrome + IE frame
• Firefox (ESR 32 bits or lower version 52.0)
Java
• Java Virtual Machine (latest Java 8 32-bit version)
Cloud Qualified Certificate
Required for signing documents submitted through the platform (eg Applications / Proposals /
Solutions)
Important Note:
The SaphetyGov Electronic Platform does not prevent the submission of proposals, regardless of the
digital certificate used, but only recognizes as valid the signatures whose certificates are listed in the
National Security Office.
Timestamps
Necessary to guarantee the chronological validation of the electronic documents submitted through
the platform.
This service is not configured on the SaphetyGov Platform (see configuration procedure here)
• Windows XP (with Mozilla - Firefox)
• Windows Vista (with Mozilla - Firefox)
• Windows 7
• Windows 8
• Windows 8.1
• Windows 10
• MAC (with Mozilla - Firefox)
• Linux (with Mozilla - Firefox ESR [52.9.0 (32 bits)]
Browser
• Internet Explorer (version 11)
• Chrome + IE frame
• Firefox (ESR 32 bits or lower version 52.0)
Java
• Java Virtual Machine (latest Java 8 32-bit version)
Cloud Qualified Certificate
Required for signing documents submitted through the platform (eg Applications / Proposals /
Solutions)
Important Note:
The SaphetyGov Electronic Platform does not prevent the submission of proposals, regardless of the
digital certificate used, but only recognizes as valid the signatures whose certificates are listed in the
National Security Office.
Timestamps
Necessary to guarantee the chronological validation of the electronic documents submitted through
the platform.
This service is not configured on the SaphetyGov Platform (see configuration procedure here)
How to add SaphetyGov’s address to java?
Adding SaphetyGov addresses to Java.
In the event of an error (as shown in the image below) related to Java when attempting to generate an unqualified SaphetyGov certificate, you should proceed as follows:
In the event of an error (as shown in the image below) related to Java when attempting to generate an unqualified SaphetyGov certificate, you should proceed as follows:
Step 1:
• Access the "Start" menu.
• Open the Windows control panel.
• Select the "Small Icons" view and open Java.
Print taken from Windows 7 ande Print taken from Windows 8 also functional in Windows 10
• Access the "Start" menu.
• Open the Windows control panel.
• Select the "Small Icons" view and open Java.
Print taken from Windows 7 ande Print taken from Windows 8 also functional in Windows 10
Step 2:
• Choose the Tab "Security/Segurança".
• Choose the Tab "Security/Segurança".
Step 3:
• On the Security tab, press the "Edit Site List" button;
• On the Security tab, press the "Edit Site List" button;
Step 4:
• Press the "Add" button;
• Add the SaphetyGov address: https://gov.saphety.com
• To finish press the “Ok” button;
• Press the "Add" button;
• Add the SaphetyGov address: https://gov.saphety.com
• To finish press the “Ok” button;
Step 5:
Close the Internet Explorer browser, open it again and log in to the SaphetyGov platform.
Close the Internet Explorer browser, open it again and log in to the SaphetyGov platform.
How to install Mozilla Firefox browser in Mac OS?
Installation of Mozilla Firefox for Mac OS for version 10.11 (El Capitan) and later
We recommend using the Firefox ESR 52.9 browser for later versions of Mac OS High Sierra, and it should not be updated for later versions.
If you wish to use Firefox ESR 52.9 ESR browser in Mac OS versions, please download and install the Firefox for Mac OS 64-bit version (Firefox 52.9.0esr.dmg) available at the address:
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/mac/en-US/Firefox%2052.9.0esr.dmg (English version)
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/mac/pt-PT/Firefox%2052.9.0esr.dmg (Portuguese version)
After installation you should then turn off the automatic Firefox browser updates. Click on the LaunchPad icon and search for “Firefox”.
Click on the LaunchPad icon. The Firefox browser will open. Click on the icon as shown below:
We recommend using the Firefox ESR 52.9 browser for later versions of Mac OS High Sierra, and it should not be updated for later versions.
If you wish to use Firefox ESR 52.9 ESR browser in Mac OS versions, please download and install the Firefox for Mac OS 64-bit version (Firefox 52.9.0esr.dmg) available at the address:
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/mac/en-US/Firefox%2052.9.0esr.dmg (English version)
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/mac/pt-PT/Firefox%2052.9.0esr.dmg (Portuguese version)
After installation you should then turn off the automatic Firefox browser updates. Click on the LaunchPad icon and search for “Firefox”.
Click on the LaunchPad icon. The Firefox browser will open. Click on the icon as shown below:
Click on “Preferences” as shown below:
A tab will be opened in your browser. Click on "Advanced" on your left and then "Update" on the tabs under "Advanced". Click "Never check for updates" as shown below:
How to install java in Mac OS?
Installation of Java for Mac OS of 10.11 or higher (El Capitan)
To install Java in Mac OS environments it is necessary to download Java Runtime Environment from Oracle's website. Using the Safari browser, enter the following address in the URL: https://www.oracle.com/technetwork/java/javase/downloads/index.html#JDK8
The version of Java to download is Java 8 SE u201 64 bits, or higher (excluding any version higher than Java 9, i.e. Java 8 only)
Click on Download JRE:
To install Java in Mac OS environments it is necessary to download Java Runtime Environment from Oracle's website. Using the Safari browser, enter the following address in the URL: https://www.oracle.com/technetwork/java/javase/downloads/index.html#JDK8
The version of Java to download is Java 8 SE u201 64 bits, or higher (excluding any version higher than Java 9, i.e. Java 8 only)
Click on Download JRE:
You will be redirected to the download page where you must accept the license:
After accepting the license, download the jre-8u201-macosx-x64.dmg file by clicking on the respective link:
Then proceed to install the jre-8u201-macosx-x64.dmg file, which is usually found in the Downloads folder. Open the file and proceed with the installation.
How to set up timestamps bought outside SaphetyGov?
External Entities Temporary Timestamps Configuration
Step 1:
• Login to the SaphetyGov platform through the URL: https://gov.saphety.com
Step 1:
• Login to the SaphetyGov platform through the URL: https://gov.saphety.com
Step 2:
• Choose the "Services" option;
• Choose the "Services" option;
Step 3:
• In the side menu, select the Option "Services" > "External Supplier of Timestamps";
• In the side menu, select the Option "Services" > "External Supplier of Timestamps";
Step 4:
• Activate the service (placing a “viewed”);
• Activate the service (placing a “viewed”);
Step 5:
• Fill in the identified fields (URL, Standardized Unique Identifier and OID);
• Press "submit";
Note:
1. The information is provided by the service provider;
2. Fill in the Standardized Unique Identifier, sent by the economic operator;
3. In case of error, after the service configuration, you must validate with the economic operator (Digitalsign, Multicert, Marketware or GTS) and/or test the use of the service outside the company's internal network.
Multicert Practical Example
• Fill in the identified fields (URL, Standardized Unique Identifier and OID);
• Press "submit";
Note:
1. The information is provided by the service provider;
2. Fill in the Standardized Unique Identifier, sent by the economic operator;
3. In case of error, after the service configuration, you must validate with the economic operator (Digitalsign, Multicert, Marketware or GTS) and/or test the use of the service outside the company's internal network.
Multicert Practical Example
Digital Sign Practical Example
How to consult my SaphetyGov ID?
SaphetyGov ID consultation
Step 1:
• Login to the SaphetyGov platform through the URL: https://gov.saphety.com
Step 1:
• Login to the SaphetyGov platform through the URL: https://gov.saphety.com
Step 2:
• Select the option "Entity";
• Select the option "Entity";
Step 3:
• Check Saphety ID;
• Check Saphety ID;
Specialized Support
What does SaphetyGov’s specialized support consist in?
Services Pricing
SaphetyGov Platform Support
The SaphetyGov portal support service is performed remotely, in real time, to a user.
This service consists of the functional support of the platform, clarification of doubts
and follow-up in the implementation of actions, namely: presentation of
applications and submission of proposals.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• Support for one user/equipment/ procedure;
• Maximum duration of support service is 1 hour;
• The equipment used must meet the technical conditions for using the
SaphetyGov platform (minimum mandatory requirements transmitted in the email of
registration on the platform);
• The documents to be submitted on the platform must be finalised and ready to
submit;
• The equipment used must have TeamViewer software installed in the version
recommended by the SaphetyGov platform;
• Description of the application, at the time of subscription, should include:
Name of the contracting authority;
Identification of the procedure (name and reference);
Deadline for submission of the application/proposal;
Date/time required for support;
• The installation of applications is outside the scope of this support (you can
subscribe to the computer support service);
• The implementation of the support is dependent of scheduling confirmation by the
SaphetyGov platform customer service;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service shall be
suspended without the obligation to return the amounts paid.
Price: 80€ + VAT (at the current legal rate).
IT Support
The computer support service is carried out remotely, in real time, to one user.
This service consists of the installation of the applications necessary for the correct use
platforms, namely: Java Virtual Machine, Java Cryptography Extension, etc.
This service is subject to prior validation and acceptance by the platform SaphetyGov.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• Support for one user/one piece of equipment;
• Maximum duration of support service is 1 hour;
• More than 1 app may be installed during the support period application;
• The equipment used must meet the technical conditions for the use of the SaphetyGov platform (minimum mandatory requirements transmitted in the email of registration on the platform);
• The installation of software using the SaphetyGov platform is exclusive to the Microsoft Windows operating system;
• The macOS/Linux operating system is not covered by this service;
• The monitoring of the response process to SaphetyGov procedures is outside the scope of this service.
• The client must indicate the desired date/time for the support;
• The execution of the support is subject to confirmation of scheduling by the SaphetyGov platform customer service;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service shall be suspended without the obligation to return the amounts paid.
Price: EUR 80 + VAT (at the current legal rate).
Private Key Generation
The private key generation service, foresees the generation of new private key as how to recover the decryption key from a procedure in the process of submission or opening of tenders.
This service is subject to prior validation and acceptance by the platform SaphetyGov.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• 1 Private recovery procedure for request;
• Sending a formal request to the platform's customer support service SaphetyGov (email sent by jury or procedure manager with knowledge of the jury team);
• Submission of the documentation applicable to the validation of the application (if applicable);
• The private key file will be delivered encrypted on a USB stick or CD and the file decryption password will be sent by email to members of the jury;
• The client must send the "Private Key Recovery Request" form, properly completed, indicating the desired delivery method and option of service required (with or without urgency charge);
• The implementation of the support is subject to confirmation of scheduling by the SaphetyGov platform customer service;
• SLA of service delivery, after formal award/payment: up to 2 working days (does not include mail order dispatch times);
• The urgency fee service ensures that the key is generated on the same day (orders awarded by 5 p.m.);
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service will be suspended without the obligation to return the amounts paid.
Price: EUR 80 + VAT (at the current legal rate).
Procedure Rectification
The procedure data correction service is designed to correct information in some fields of the SaphetyGov platform, usually those resulting from user typing errors.
The execution of the request may imply the re-sending of the files to the Base Portal.
Applicable to requests such as:
• Correction of procedure name;
• Association/dissociation/change of "previous procedure";
• Change of procedure status;
• Change of base value (direct adjustment, up to phase analysis/waiting response);
• Change from "completed" to "enabling" procedure state;
• Change of date of decision to contract (procedures in completed state);
• Addition of ECDC element;
• Update of supplier entities' fiscal data (procedures to take place).
This service is subject to prior validation and acceptance by the platform SaphetyGov.
The acquisition of this service presupposes the acceptance of the following conditions:
• Prepaid service;
• 1 change by procedure for request;
- Up to 3 amendments per procedure (subject to prior validation) may be accepted in the same application;
- Description of the application, at the time of subscription, should include:
Identification (name and reference) of the procedure;
Correction to be made (current value - desired value);
Date/time desired for the support;
- Contracting entity must communicate the correction action (through
generic notification);
- The implementation of the support is subject to confirmation of scheduling by the
SaphetyGov platform customer service;
- SLA of service delivery, after formal award/payment: up to 3 working days;
- The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service will be
suspended without the obligation to return the amounts paid.
Price: EUR 80 + VAT (at the current legal rate).
Procedure Export
The service consists of exporting procedures for digital support, to entities without an active SaphetyGov contract.
This type of request is subject to validation and acceptance by SaphetyGov platform.
The acquisition of this service presupposes the acceptance of the following conditions:
• Prepaid service;
• 1 export for request;
• The client must indicate the desired date/time;
• The documents can be stored in a compressed way (e.g. Zip file) or in a digital support (pen or CD);
• The implementation of the support is subject to confirmation of scheduling by the SaphetyGov platform customer service;
• The survey must be carried out at the SaphetyGov platform facilities, between 9 a.m. and 7 p.m., by one of the properly identified members of the jury;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service will be
suspended without the obligation to return the amounts paid.
Price: EUR 80 + VAT (at the current legal rate).
Transfer of User History
The service consists on the transfer of the history of actions carried out by a user on the SaphetyGov platform for another user.
This service is subject to prior validation and acceptance by the platform SaphetyGov.
The acquisition of this service presupposes the acceptance of the following conditions:
• Prepaid service;
• 1 History transfer request per request;
• Indication of order details:
Name and email of user (original);
Name and email of the user (new, to which the history will be associated);
• Presentation of the documentation applicable to the validation of the order (if applicable);
• The conditions and deadline for delivery of the service will be subject to the submission of
commercial proposal;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service will be
suspended without the obligation to return the amounts paid.
Price: to be estimated in commercial proposal.
Special Requests
This service consists of carrying out actions not foreseen on the platform or outside the scope of support (free or advanced services).
All requests will be subject to technical, procedural and legal feasibility analysis, and If accepted, they will be the subject of a commercial proposal.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• Request subject to prior examination and confirmation of execution by the service SaphetyGov platform customer support;
• Not applicable to requests that compromise the management plan of product development, or performance of available features on the platform;
• Not applicable to legal support;
• Submission of documentation applicable to the validation of the application (if applicable);
• The conditions and deadline for delivery of the service will be subject to the submission of commercial proposal;
• SLA of service delivery: agreed in the tender procedure;
• The price of the service does not include VAT at the statutory rate in force.
In the event of failure to comply with the above conditions, the support service will be
suspended without the obligation to return the amounts paid.
Price: to be estimated in commercial proposal
Hour Pack
This service is intended for the advance purchase of a pool of hours to carry out technical interventions within the client's project, in order to expedite the development process, by reducing the time relating to the commercial process (preparation of commercial proposal, award and payment of the service).
This service may include requests that do not alter the logic of the service of the implemented project nor require specification of technical requirements, including settings, change of settings, small developments or data/status update.
All requests will be subject to technical, procedural and legal feasibility analysis, and in case of acceptance, they will be subject to the customer's prior acceptance.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• Each individual order that fits into the pocket of hours (small manual developments/interventions) will be subject to feasibility analysis and confirmation of acceptance of implementation by the SaphetyGov platform;
• Before carrying out the action, the client must formally accept the conditions of service (conditions, time, hours to be discounted from the pack of hours);
• Not applicable to requests that compromise the management plan of product development, or the performance of available features on the platform;
• Not applicable to legal support;
• The conditions are valid for a period of 12 months;
• Sending a report on the consumption of the hourly pack;
• SLA of service delivery: agreed in the tender award procedure;
• The price of the service does not include VAT at the current legal rate.
Price:
In the event of failure to comply with the conditions indicated, the support service will be
suspended without any obligation to return the amounts paid.
4-hour purchase – 280€ 7+ VAT (at the current legal rate);
8-hours purchase – 500€ + VAT (at the legal rate in force);
24-hours purchase – 1200€+ VAT (at the legal rate in force);
75-hours purchase – 3000€ + VAT (at the current rate);
150-hours purchase – 6000€ + VAT (at the current rate).
Urgency Fee
The service is intended to bring forward the expected delivery date of the support service (free or advanced).
The hiring of the urgency fee presupposes the prioritization of the request and resolution in less time than the standard service (free service) or immediate treatment (Advanced Service).
This service is subject to prior validation and acceptance by the SaphetyGov platform.
The acquisition of this service presupposes acceptance of the following conditions: :
• Prepaid service;
• The desired date/time requires validation and confirmation of acceptance of the SaphetyGov platform customer service;
• The urgency fee is applicable to the advance delivery of support service lower than the contracted SLA. May be charged under standard support free of charge, or cumulatively, in the context of hiring Advanced Services;
• The conditions and delivery time of the service are subject to the presentation of commercial proposal;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service shall be
suspended without the obligation to return the amounts paid.
Price: 100€ + VAT (at the current legal rate).
The SaphetyGov portal support service is performed remotely, in real time, to a user.
This service consists of the functional support of the platform, clarification of doubts
and follow-up in the implementation of actions, namely: presentation of
applications and submission of proposals.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• Support for one user/equipment/ procedure;
• Maximum duration of support service is 1 hour;
• The equipment used must meet the technical conditions for using the
SaphetyGov platform (minimum mandatory requirements transmitted in the email of
registration on the platform);
• The documents to be submitted on the platform must be finalised and ready to
submit;
• The equipment used must have TeamViewer software installed in the version
recommended by the SaphetyGov platform;
• Description of the application, at the time of subscription, should include:
Name of the contracting authority;
Identification of the procedure (name and reference);
Deadline for submission of the application/proposal;
Date/time required for support;
• The installation of applications is outside the scope of this support (you can
subscribe to the computer support service);
• The implementation of the support is dependent of scheduling confirmation by the
SaphetyGov platform customer service;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service shall be
suspended without the obligation to return the amounts paid.
Price: 80€ + VAT (at the current legal rate).
IT Support
The computer support service is carried out remotely, in real time, to one user.
This service consists of the installation of the applications necessary for the correct use
platforms, namely: Java Virtual Machine, Java Cryptography Extension, etc.
This service is subject to prior validation and acceptance by the platform SaphetyGov.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• Support for one user/one piece of equipment;
• Maximum duration of support service is 1 hour;
• More than 1 app may be installed during the support period application;
• The equipment used must meet the technical conditions for the use of the SaphetyGov platform (minimum mandatory requirements transmitted in the email of registration on the platform);
• The installation of software using the SaphetyGov platform is exclusive to the Microsoft Windows operating system;
• The macOS/Linux operating system is not covered by this service;
• The monitoring of the response process to SaphetyGov procedures is outside the scope of this service.
• The client must indicate the desired date/time for the support;
• The execution of the support is subject to confirmation of scheduling by the SaphetyGov platform customer service;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service shall be suspended without the obligation to return the amounts paid.
Price: EUR 80 + VAT (at the current legal rate).
Private Key Generation
The private key generation service, foresees the generation of new private key as how to recover the decryption key from a procedure in the process of submission or opening of tenders.
This service is subject to prior validation and acceptance by the platform SaphetyGov.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• 1 Private recovery procedure for request;
• Sending a formal request to the platform's customer support service SaphetyGov (email sent by jury or procedure manager with knowledge of the jury team);
• Submission of the documentation applicable to the validation of the application (if applicable);
• The private key file will be delivered encrypted on a USB stick or CD and the file decryption password will be sent by email to members of the jury;
• The client must send the "Private Key Recovery Request" form, properly completed, indicating the desired delivery method and option of service required (with or without urgency charge);
• The implementation of the support is subject to confirmation of scheduling by the SaphetyGov platform customer service;
• SLA of service delivery, after formal award/payment: up to 2 working days (does not include mail order dispatch times);
• The urgency fee service ensures that the key is generated on the same day (orders awarded by 5 p.m.);
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service will be suspended without the obligation to return the amounts paid.
Price: EUR 80 + VAT (at the current legal rate).
Procedure Rectification
The procedure data correction service is designed to correct information in some fields of the SaphetyGov platform, usually those resulting from user typing errors.
The execution of the request may imply the re-sending of the files to the Base Portal.
Applicable to requests such as:
• Correction of procedure name;
• Association/dissociation/change of "previous procedure";
• Change of procedure status;
• Change of base value (direct adjustment, up to phase analysis/waiting response);
• Change from "completed" to "enabling" procedure state;
• Change of date of decision to contract (procedures in completed state);
• Addition of ECDC element;
• Update of supplier entities' fiscal data (procedures to take place).
This service is subject to prior validation and acceptance by the platform SaphetyGov.
The acquisition of this service presupposes the acceptance of the following conditions:
• Prepaid service;
• 1 change by procedure for request;
- Up to 3 amendments per procedure (subject to prior validation) may be accepted in the same application;
- Description of the application, at the time of subscription, should include:
Identification (name and reference) of the procedure;
Correction to be made (current value - desired value);
Date/time desired for the support;
- Contracting entity must communicate the correction action (through
generic notification);
- The implementation of the support is subject to confirmation of scheduling by the
SaphetyGov platform customer service;
- SLA of service delivery, after formal award/payment: up to 3 working days;
- The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service will be
suspended without the obligation to return the amounts paid.
Price: EUR 80 + VAT (at the current legal rate).
Procedure Export
The service consists of exporting procedures for digital support, to entities without an active SaphetyGov contract.
This type of request is subject to validation and acceptance by SaphetyGov platform.
The acquisition of this service presupposes the acceptance of the following conditions:
• Prepaid service;
• 1 export for request;
• The client must indicate the desired date/time;
• The documents can be stored in a compressed way (e.g. Zip file) or in a digital support (pen or CD);
• The implementation of the support is subject to confirmation of scheduling by the SaphetyGov platform customer service;
• The survey must be carried out at the SaphetyGov platform facilities, between 9 a.m. and 7 p.m., by one of the properly identified members of the jury;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service will be
suspended without the obligation to return the amounts paid.
Price: EUR 80 + VAT (at the current legal rate).
Transfer of User History
The service consists on the transfer of the history of actions carried out by a user on the SaphetyGov platform for another user.
This service is subject to prior validation and acceptance by the platform SaphetyGov.
The acquisition of this service presupposes the acceptance of the following conditions:
• Prepaid service;
• 1 History transfer request per request;
• Indication of order details:
Name and email of user (original);
Name and email of the user (new, to which the history will be associated);
• Presentation of the documentation applicable to the validation of the order (if applicable);
• The conditions and deadline for delivery of the service will be subject to the submission of
commercial proposal;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service will be
suspended without the obligation to return the amounts paid.
Price: to be estimated in commercial proposal.
Special Requests
This service consists of carrying out actions not foreseen on the platform or outside the scope of support (free or advanced services).
All requests will be subject to technical, procedural and legal feasibility analysis, and If accepted, they will be the subject of a commercial proposal.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• Request subject to prior examination and confirmation of execution by the service SaphetyGov platform customer support;
• Not applicable to requests that compromise the management plan of product development, or performance of available features on the platform;
• Not applicable to legal support;
• Submission of documentation applicable to the validation of the application (if applicable);
• The conditions and deadline for delivery of the service will be subject to the submission of commercial proposal;
• SLA of service delivery: agreed in the tender procedure;
• The price of the service does not include VAT at the statutory rate in force.
In the event of failure to comply with the above conditions, the support service will be
suspended without the obligation to return the amounts paid.
Price: to be estimated in commercial proposal
Hour Pack
This service is intended for the advance purchase of a pool of hours to carry out technical interventions within the client's project, in order to expedite the development process, by reducing the time relating to the commercial process (preparation of commercial proposal, award and payment of the service).
This service may include requests that do not alter the logic of the service of the implemented project nor require specification of technical requirements, including settings, change of settings, small developments or data/status update.
All requests will be subject to technical, procedural and legal feasibility analysis, and in case of acceptance, they will be subject to the customer's prior acceptance.
The acquisition of this service presupposes acceptance of the following conditions:
• Prepaid service;
• Each individual order that fits into the pocket of hours (small manual developments/interventions) will be subject to feasibility analysis and confirmation of acceptance of implementation by the SaphetyGov platform;
• Before carrying out the action, the client must formally accept the conditions of service (conditions, time, hours to be discounted from the pack of hours);
• Not applicable to requests that compromise the management plan of product development, or the performance of available features on the platform;
• Not applicable to legal support;
• The conditions are valid for a period of 12 months;
• Sending a report on the consumption of the hourly pack;
• SLA of service delivery: agreed in the tender award procedure;
• The price of the service does not include VAT at the current legal rate.
Price:
In the event of failure to comply with the conditions indicated, the support service will be
suspended without any obligation to return the amounts paid.
4-hour purchase – 280€ 7+ VAT (at the current legal rate);
8-hours purchase – 500€ + VAT (at the legal rate in force);
24-hours purchase – 1200€+ VAT (at the legal rate in force);
75-hours purchase – 3000€ + VAT (at the current rate);
150-hours purchase – 6000€ + VAT (at the current rate).
Urgency Fee
The service is intended to bring forward the expected delivery date of the support service (free or advanced).
The hiring of the urgency fee presupposes the prioritization of the request and resolution in less time than the standard service (free service) or immediate treatment (Advanced Service).
This service is subject to prior validation and acceptance by the SaphetyGov platform.
The acquisition of this service presupposes acceptance of the following conditions: :
• Prepaid service;
• The desired date/time requires validation and confirmation of acceptance of the SaphetyGov platform customer service;
• The urgency fee is applicable to the advance delivery of support service lower than the contracted SLA. May be charged under standard support free of charge, or cumulatively, in the context of hiring Advanced Services;
• The conditions and delivery time of the service are subject to the presentation of commercial proposal;
• SLA of service delivery, after formal award/payment: up to 3 working days;
• The price of the service does not include VAT at the current legal rate.
In the event of failure to comply with the above conditions, the support service shall be
suspended without the obligation to return the amounts paid.
Price: 100€ + VAT (at the current legal rate).
Procedures and proposals
How to compose and submit a proposal?
Manual of composition and presentation of proposals
Step 1:
• Log in to the SaphetyGov platform https://gov.saphety.com/;
Step 2:
• Click on the button indicating "Request procedure availability";
Step 1:
• Log in to the SaphetyGov platform https://gov.saphety.com/;
Step 2:
• Click on the button indicating "Request procedure availability";
Step 3:
• Click on the "Nº of the Procedure";
• Click on the "Nº of the Procedure";
Step 4:
• Click the button where is indicated "Request Access to Procedure";
• Click the button where is indicated "Request Access to Procedure";
• Press "Sim" to move on;
Step 5:
• In the "Proposals and Negotiation" tab click on "New Proposal";
• In the "Proposals and Negotiation" tab click on "New Proposal";
Step 6:
• Append the requested documentation, to do so press the "Attach" button.
• Append the requested documentation, to do so press the "Attach" button.
• A window will be triggered to allow you to enter the documentation. Enter the description of the document;
• Then press the "..." button and select the document to enter;
• To digitally sign the document, select the Cloud Qualified Certificate1;
• To finish, press the "Submeter” button to submit;
Note: Each category of document allows you to attach more than one document, for each document you wish to insert you must click again on the "Attach" button.
Step 7:
• Fill out the "CONTRACT IMPLEMENTATIONS" and press the "Save" button;
Step 7:
• Fill out the "CONTRACT IMPLEMENTATIONS" and press the "Save" button;
Step 8:
• Manage the "MAIN FORM" by pressing the "Create" button;
• Manage the "MAIN FORM" by pressing the "Create" button;
• Validate the data of the Main Form and make the necessary changes, at the end press the "Validate" button;
Note: You must not change the proposal code.
Note: You must not change the proposal code.
Step 9:
• Click "Back" to go back to the "eNegotiation Proposals" tab in order to submit your proposal;
• Click "Back" to go back to the "eNegotiation Proposals" tab in order to submit your proposal;
• Press "Sim" to proceed, ensuring that you have saved all the information;
• Press “OK”;
Step 10:
• Choose the proposal (by ticking it) and press the "Submit" button;
• Choose the proposal (by ticking it) and press the "Submit" button;
• Click on "Submeter" to submit again;
Step 11:
• Confirm the status of the "Submitted/Submetida" proposal and download the respective receipt.
• Confirm the status of the "Submitted/Submetida" proposal and download the respective receipt.
1 Required for signing documents submitted through the platform (e.g. Applications/Proposals/Solutions).
Important note:
Under current legislation, the SaphetyGov Electronic Platform does not prevent the submission of proposals, regardless of the digital certificate used, but only recognises as valid the signatures whose certificates are listed by the National Security Office https://www.gns.gov.pt/ (Examples: Citizen's Card, DigitalSign, Multicert, Global Trusted Sign).
Important note:
Under current legislation, the SaphetyGov Electronic Platform does not prevent the submission of proposals, regardless of the digital certificate used, but only recognises as valid the signatures whose certificates are listed by the National Security Office https://www.gns.gov.pt/ (Examples: Citizen's Card, DigitalSign, Multicert, Global Trusted Sign).
How to compose and submit a proposal that includes quantities matrix?
Composition and Submission Manual with Quantity Matrix
Step 1:
• Login to the SaphetyGov Platform https://gov.saphety.com/;
Step 2:
• Click on the button where is indicated "Request procedure availability";
Step 3:
• Click on the "Nº of the Procedure";
• Click on the "Nº of the Procedure";
Step 4:
• Click on the button where is indicated "Request Access to Procedure";
• Click on the button where is indicated "Request Access to Procedure";
• Click on "Sim" to proceed;
Step 5:
• In the tab "Proposals and Negotiation" click on "New Proposal";
• In the tab "Proposals and Negotiation" click on "New Proposal";
Step 6:
• Append the requested documentation, to do so press the "Attach" button.
• Append the requested documentation, to do so press the "Attach" button.
• A window will pop up that will allow you to enter the documentation. Enter the description of the document;
• Then press the "..." button and select the document to enter;
• To digitally sign the document, select the Cloud Qualified Certificate1;
• To finish, press the "Submeter” button to submit;
Note: Each category of document allows you to attach more than one document, for each document you wish to insert you must click again on the "Attach" button.
Step 7:
• Fill in the "CONTRACT IMPLEMENTATIONS" and press the "+" button;
Step 7:
• Fill in the "CONTRACT IMPLEMENTATIONS" and press the "+" button;
• Press the "Export" button;
• Fill in only the unit value column and save it to your computer in its original format (Microsoft Excel 97-2003);
Note: No changes should be made to the matrix.
• The total price is calculated automatically (quantity*unit price).
Note: No changes should be made to the matrix.
• The total price is calculated automatically (quantity*unit price).
• To import the matrix on the platform, you must press the "+" again;
• And then press the "Import" button;
• Select the file by pressing the "Escolher ficheiro" button and press "Import";
• After importing the matrix, you can confirm the total of the answer for the price factor on the platform;
• Fill in the remaining factors (if any);
• Press the "Save" button;
• Press the "Save" button;
Step 8:
• Manage the "MAIN FORM" by pressing the button "Create";
• Manage the "MAIN FORM" by pressing the button "Create";
• Validate the data of the Main Form and make the necessary changes, at the end press the button "Validate";
Note: You must not change the proposal code.
Note: You must not change the proposal code.
Step 9:
• Click on "Back" to access again the tab "eNegotiation Proposals" in order to submit the proposal;
• Click on "Back" to access again the tab "eNegotiation Proposals" in order to submit the proposal;
• Click on "Sim" to proceed, ensuring that you have saved all the information;
• Click "Ok"
Step 10:
• Choose the proposal (by ticking a "check") and press the "Submit" button;
• Choose the proposal (by ticking a "check") and press the "Submit" button;
• Click again on "Submeter" to submit;
Step 11:
• Confirm the status of the "Submitted/Submetida" proposal and download the respective submission receipt.
• Confirm the status of the "Submitted/Submetida" proposal and download the respective submission receipt.
1 Required for signing documents submitted through the platform (e.g. Applications/Proposals/Solutions).
Important note:
Under current legislation, the SaphetyGov Electronic Platform does not prevent the submission of proposals, regardless of the digital certificate used, but only recognises as valid the signatures whose certificates are listed by the National Security Office https://www.gns.gov.pt/ (Examples: Citizen's Card, DigitalSign, Multicert, Global Trusted Sign).
Important note:
Under current legislation, the SaphetyGov Electronic Platform does not prevent the submission of proposals, regardless of the digital certificate used, but only recognises as valid the signatures whose certificates are listed by the National Security Office https://www.gns.gov.pt/ (Examples: Citizen's Card, DigitalSign, Multicert, Global Trusted Sign).
How to sign documents and proposals with the Citizen Card in MacOS?
Introduction
The main purpose of this document is to describe all the steps required to attach and sign documents in the SaphetyGov Hiring Platform on MacOS systems using an external device (smartcard reader) and the Portuguese Citizen Card application
Settings
• We recommend using the Firefox ESR 52.9 browser for later versions of Mac OS High Sierra and it should not be updated for later versions. If you wish to use the Firefox ESR 52.9 browser, please download and install the Firefox for Mac OS 64-bit version (Firefox 52.9.0esr.dmg) available at the address:
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/mac/en-US/Firefox%2052.9.0esr.dmg (English version)
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/mac/pt-PT/Firefox%2052.9.0esr.dmg (Portuguese version)
• Download and install Java SE 8 JRE 64 bits for Mac OS available at the address: https://www.oracle.com/technetwork/java/javase/downloads/index.html
• Download and install the 64 bit Mac OS citizen card application available at the address: https://www.autenticacao.gov.pt/cc-software
Attach and Sign Documents
• Load or Attach document on any page of the platform (e.g. Procedure Documents);
The main purpose of this document is to describe all the steps required to attach and sign documents in the SaphetyGov Hiring Platform on MacOS systems using an external device (smartcard reader) and the Portuguese Citizen Card application
Settings
• We recommend using the Firefox ESR 52.9 browser for later versions of Mac OS High Sierra and it should not be updated for later versions. If you wish to use the Firefox ESR 52.9 browser, please download and install the Firefox for Mac OS 64-bit version (Firefox 52.9.0esr.dmg) available at the address:
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/mac/en-US/Firefox%2052.9.0esr.dmg (English version)
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/mac/pt-PT/Firefox%2052.9.0esr.dmg (Portuguese version)
• Download and install Java SE 8 JRE 64 bits for Mac OS available at the address: https://www.oracle.com/technetwork/java/javase/downloads/index.html
• Download and install the 64 bit Mac OS citizen card application available at the address: https://www.autenticacao.gov.pt/cc-software
Attach and Sign Documents
• Load or Attach document on any page of the platform (e.g. Procedure Documents);
• Choose the attached file;
• Insert the citizen card in the smartcard reader;
• Select External Device;
• If the citizen card is correctly detected, the qualified and unqualified certificates will be visible on the certificate.
• Select External Device;
• If the citizen card is correctly detected, the qualified and unqualified certificates will be visible on the certificate.
• Choose the qualified certificate;
• Press the "Submeter" button to submit;
Insert the PIN of the Citizen Card;
• The document will be sent and the message of success will be presented.
The document sent to the system bears a valid signature.
